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FAQ Lifetime Warranty

1. How can I make a lifetime warranty claim?

You bought your product from

Your product is automatically registered if you have bought directly from our website. 

You bought your Babymoov product from another authorised stockist...

Please go to and follow the instructions: you need to fill in the form within two months of the original date of purchase. You will need an electronic copy (scanner, photo, in .pdf, .doc, .jpg... format) of your proof of purchase (a till or full receipt is required, we cannot provide a warranty for your product without one). The date and place of your purchase and the Babymoov product name must appear on your proof of purchase.

2. What Does The Lifetime Warranty Cover ?

The lifetime warranty applies under the condition that the product is used in compliance with the information sheet, in case of electric or electronic faults and faulty parts. It does not cover deterioration due to improper use, parts that are broken or that have fallen off, fabrics, consumable materials (dummies, bulbs...), screen printing, normal wear and tear and some elements such as plastic.

Replacement of lithium batteries is included in the legal warranty (2 years from date of purchase) After this time (during the Lifetime Warranty) if stock is available customers will be able to purchase batteries via If this particular battery is no longer in stock, the whole product will be replaced or the customer refunded.

Every request for assistance under the Lifetime Warranty requires a physical inspection of the product. Upon receiving your request, Babymoov will inform you of the procedures that need to be carried out based on your request for assistance.

 LIFETIME WARRANTY Terms and Conditions:

The Lifetime Warranty only covers the item for personal and domestic use in the home, not professional use.


Country of residence eligible for the Babymoov lifetime warranty :

Belgium, Czech Republic, Denmark, Greenland, Germany, Netherlands, Luxembourg, Spain, mainland France including Corsica, Andorra, Monaco, Guyana, Martinique, Guadeloupe, Réunion, Poland, Slovakia, Romania, Moldova, Switzerland, United Kingdom, Portugal


For more information, please contact our customer service advisor by Whatsapp or by phone on 07511 157068.