FAQ Delivery

1. When will my order be delivered?

Our estimated delivery is currently 5-7 working days, including 1-3 days preparation and 1 - 4 days delivery by our courier. You'll receive an email with a tracking link once your purchase has been prepared and dispatched. Please note occasionally some orders may be delivered in more than one parcel on separate days.

Babymoov endeavour to deliver your order as soon as possible. Please bear in mind we do ship out ALL UK orders from our warehouse in France which is why delivery times are slightly longer. For any further questions regarding your order, please text, WhatsApp or phone our customer service advisor on 07511 157068.

2. Where do you deliver to?

Your order will be shipped to the delivery address you gave us, provided that it is in mainland UK or Northern Ireland. Your delivery address can be different from the billing address. You can save other delivery addresses in “your account“ and have the possibility to add additional addresses, which can be useful for sending gifts or receiving an order at your office etc.

3. What are the shipping costs?

The shipping cost is £4.95 VAT included and free for orders over £60. Currently, we only deliver within mainland UK. In some cases, you will not have to pay anything, with voucher codes or when the total amount of your purchase is over £60.

4. My order has not arrived. What should I do?

Please go into "Your Account" and click on"My Orders" in which you will find a tracking link to follow your order delivery. In case of further doubt, please contact our customer service by text, WhatsApp or phone on 07511 157068.

5. What happens if I'm not at home when my order is delivered?

A calling card will be posted through your door to let you know the courier has attempted to deliver your parcel. Please follow the instructions on this card to rearrange delivery.