FAQ Delivery 

1. When will my order be delivered?

Our estimated delivery is 5-7 working days, including 1 - 3 days preparation and 1 - 3 days delivery by our courier. You'll receive an email with a tracking link once your purchase has been prepared and despatched.

Babymoov do their best to deliver your order as soon as possible. Please bear in mind we do ship out ALL UK orders from our warehouse in France which is why the delivery times are slightly longer. For any further questions regarding your order, please call our customer service advisor on 01823 772998 or use our contact form

2. Where will my order will be delivered?

Your order will be shipped at the delivery address you gave us, provided that it is in mainland UK or northern Ireland. Your delivery adress can be different to the billing adress. You can save other delivery addresses in “your account“ and have the possibility to add additional addresses, which can be useful for sending gifts or receiving an order at your office etc.

3. What are the shipping costs?

4. My order has not arrived. What should I do?

5. What happens if I'm not at home to accept ?

A calling card will be posted through your door to let you know the courier has come bu with your parcel. The courier will take it back to the local depot, and leave you a card telling you that an attempt was made. Follow the instructions on this card to rearrange delivery.