1. A digital copy (scanned photo, in formats .pdf, .doc, .jpg...) of your proof of purchase (a till or full receipt is required, we cannot provide a warranty for your product without one).
2. The date and place of your purchase and the Babymoov product name must appear on your proof of purchase. (Please note, the Lifetime Warranty only applies to UK customers).
The Lifetime warranty is reserved for individuals, and does not cover the use of a product for professional purposes.
Belgium, Czech Republic, Denmark, Greenland, Germany, Netherlands, Luxembourg, Spain, mainland France including Corsica, Andorra, Monaco, Guyana, Martinique, Guadeloupe, Réunion, Poland, Slovakia, Romania, Moldova, Switzerland, United Kingdom, Portugal
Mainland France including Corsica, Andorra, Monaco, French Polynesia, Belgium, Luxembourg, Netherlands, Spain, Swiss French
During the first 2 years, your product is covered by the legal guarantee that can be used upon presentation of your proof of purchase without any application requested before. If you haven’t formally registered your product for the Lifetime Warranty, rest assured, you are still covered by your 2 year legal guarantee. By registering your product for the Lifetime Warranty your product is covered beyond the 2 year legal guarantee. To qualify for Lifetime Warranty, your Babymoov product must be purchased directly from babymoov.co.uk or through an authorised stockist which you can find a list of here.
The Lifetime Warranty applies under the condition that the product is used in compliance with the information sheet, in case of electric or electronic faults and faulty parts. The Lifetime Warranty does not cover deterioration due to improper use, parts that are broken or that have fallen off, battery replacement, fabrics, consumable materials (dummies, bulbs...), screen printing, natural wear and tear and some elements such as plastic.
Replacement of lithium batteries is included in the legal guarantee (2 years from date of purchase). After this time (during the Lifetime Warranty) if stock is available customers will be able to purchase batteries via babymoov.co.uk. If this particular battery is no longer in stock, the whole product will be replaced or the customer refunded.
Every request for assistance under the Lifetime Warranty requires a physical inspection of the product or representative video of the fault or damage. Upon receiving your request, Babymoov will inform you of the procedures that need to be carried out based on your request for assistance.
The Lifetime Warranty is non-transferable and applies exclusively to a new product bought at a point of sale authorised by Babymoov.
If you have any concerns beyond the 2-year legal warranty, simply contact our Customer Relations team (with your proof of purchase and a copy of the email acknowledging receipt of your Lifetime Warranty registration request). In the event of a technical problem covered by the lifetime warranty, your product will then be repaired or exchanged as soon as possible!