Trust is essential when it comes to baby equipment and Babymoov is committed to offering safe and high quality products. To prove this to you, Babymoov offers you a Lifetime Warranty on all of its products.
One month after your purchase on www.babymoov.co.uk, you will be informed by email that your product is available for being registered on Lifetime Warranty. Just click on the link inside the email or go to your account then select the warranty section. Check the box of your your product(s)avalaible for Lifetime warranty and it's done!
Please go to www.service-babymoov.com/en/gav-form.html and fill out the form within two months of the date of purchase. You will need an electronic copy (scanner, photo, in .pdf, .doc, .jpg... format) of your proof of purchase (a till or full receipt is required, we cannot provide a warranty for your product without one). The date and place of your purchase and the Babymoov product name must appear on your proof of purchase.
The lifetime warranty applies under the condition that the product is used in compliance with the information sheet, in case of electric or electronic faults and faulty parts. Observations: the lifetime warranty does not cover deterioration due to improper use, parts that are broken or that have fallen off, fabrics, consumable materials (dummies, bulbs...), the screen printing, normal wear and some elements such as plastic.
Every request for assistance under the lifetime warranty requires a physical inspection of the product. Upon receiving your request, Babymoov will inform you of the procedures that need to be carried out based on your request for assistance.
The lifetime warranty is personal and not transferable and applies exclusively to a new product bought at a point of sale authorised by the brand.
For more information, please contact our customer service 0800 520 0462 and press 2.