Refund and exchange process
Conditions and exclusions
Process for faulty products
Our Customer Service Advisor is always happy to help, please do not hesitate to contact us for any questions you have. Click on the Help button on the bottom right of this page and fill in a form (except Lifetime Warranty Form).
Babymoov have a wide range of products, fully tested to ensure they are of the highest standard and quality.
Your product is covered by a 2 year guarantee against manufacturing faults.
Beyond the 2 year guarantee, Babymoov offers a Lifetime Warranty on products purchased from our website, or if you have purchased from one of our approved suppliers, under registration. You can register your product for the Lifetime Warranty within two months of the original date of purchase. Click on the Help button on the bottom right of this page and fill in the Lifetime Warranty Form.
The 2 year guarantee applies only to manufacturing defects and does not apply to damage which has been caused accidentally or from everyday wear and tear.
This guarantee only applies to products purchased on our website. If you have purchased your product from another retailer, please contact them directly as their service and guarantee commitment to you may differ from this one.
This guarantee is subject to the product not having been modified, misused, undergone repair by someone other than Babymoov, or used for a purpose for which it was not designed.
Where your product is covered by our 2 year guarantee, we will provide any necessary spare parts FREE of charge.
Any replacements or exchange of any product will not extend the original 2 year guarantee period unless you have registered for the Lifetime Warranty. Any product provided by way of replacement or exchange of the product originally purchased will be guaranteed for the remainder of the guarantee period applicable to the original product.
The 2 year guarantee does not apply to: Disposable products (changing pads, nappy bags)
Many of our products are supplied with a use, care and maintenance instruction manual. Please make sure you read this carefully before first use of the product and keep it in a safe place for future reference, along with your proof of purchase. Products must be used, cared for and maintained in accordance with the instruction manual and failure to do so may invalidate your guarantee.
You have also the possibility to download the instruction manual in .pdf on the product page. Please contact our Customer Service Advisor if you need any advice.
If your product develops a fault, please contact our Customer Service Advisor through our website by completing our Product Support Form available when you click on the "Help button" on the bottom right of this page.
Our Customer Service Advisor is also available by phone/text or WhatsApp on 07511 157068.
If your product is outside the 2 year guarantee we will endeavour to replace parts, subject to availability.
If you just need a part and you wish to purchase it yourself, you can order spare parts directly on our website.