• COVID-19 UPDATE: We are temporarily unable to ship orders from our warehouse. Check our Store Locator for UK-based stockists.
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Information

Return Policy

We accept returns within 20 days from the date of delivery and any return shipping fees are at your charge if the product is not faulty, damaged or used. We cannot accept used items unless they have a fault. Non-faulty items should be returned in a resellable state.

To return your product, please request your return via our contact form. You will receive your return sheet and process to follow.

You have 3 working days to make this shipment (date as per postmark). We will notify you via email of your refund once we have received and processed your return item. The refund will be issued to the original form of payment including the shipping cost as soon as we receive your return.

We recommend that you use a tracked delivery service and that you package your item(s) with care to ensure a safe return to the support center. Please be aware that any postage charges incurred by returning your item(s) to us will not be refunded. You are responsible for the return of the item(s) to us.

Exchange Policy

You also have 20 days from the day you receive your parcel to exchange your item for another colour or model. In case you exchange for a more expensive item, you will be charged for the extra price and conversely, if you exchange for a less expensive product we will refund you the difference.