We accept returns within 20 days from the date of delivery and any return shipping fees are at your cost if the product is not faulty, damaged or used. We cannot accept used items unless they have a fault. Non-faulty items should be returned in a resellable state.
To return your product, please request your return via our contact form OR contact our customer service advisor via phone/text/WhatsApp on 07511 157068. You will receive the address to return your item to.
We will notify you via email of your refund once we have received and processed your return item. The refund will be issued to the original form of payment including the shipping cost as soon as we receive your return.
You also have 20 days from the day you receive your parcel to exchange your item for another colour or model. In case you exchange for a more expensive item, you will be charged for the extra price and conversely, if you exchange for a less expensive product we will refund you the difference.