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Return Policy

Not 100% happy with your item? Please contact our Customer Service Advisor for any help with returns or exchanges.

You have the right to cancel at any time from the moment you place your online order, and up to 14 days from the day you receive your goods. If your order is too late to cancel and has already been sent, we can arrange a return for you instead.

You need to notify us of your wish to cancel/return your order within 14 days – by email at services@babymoov.com OR call/WhatsApp/text us on 07511157068

Before sending back your product, please make sure the product is in its original packaging with tags still attached and in a resaleable condition, otherwise we won’t be able to accept the return. If the item or packaging has been handled excessively, we reserve the right to reduce the amount we refund you.

Refunds/exchanges will be made within 14 days of us receiving the product back in our warehouse.